Don’t Play the Name Game
One recent study found that as many as 75 percent of patients can’t name any doctor who took care of them in the hospital. Says Elizabeth Bailey, a patient advocate and author of The Patient’s Checklist, knowing the names of the doctors and nurses who treat you is the best defense against feeling like just another anonymous patient. Using names encourage the human connection. Knowing names helps create the sense that everyone is on the same team-your hospital care team.
